Complaints procedure

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About our decisions for grant or innovation loan applications

Grant funding

Innovate UK runs several grant funding competitions every year. We follow a standard process for assessment and feedback on applications:

  • we ask a panel of independent experts to review all applications. The names of these experts are confidential to allow them to freely express their views
  • these experts create a ranked list and recommend the applications that should receive funding
  • we use this list to choose successful applications against the funding available and competition scope
  • we notify applicants if they are successful or unsuccessful. Successful applicants will move to project setup. For unsuccessful applicants, we will offer feedback to explain why we have not chosen them. We won’t reconsider applications after this point unless we receive a complaint about how we made the decision
  • for successful applicants that start a project with us, we may choose to use a single assessor to make recommendations on decisions about continuation funding.

Innovation loans

We are running a pilot programme of loan competitions, offering innovation loans to SMEs working on late-stage projects. These will be delivered through Innovate UK Loans Limited, a wholly-owned subsidiary of Innovate UK. The complaints process remains the same.

This is how proposals are selected to progress to further credit evaluation:

  • we ask a panel of independent experts to review Part A of all eligible applications. They will assess the innovation quality of the application and that it is within the scope of the loan competition as set out by Innovate UK. The names of these experts are confidential to allow them to freely express their views
  • both Part A and Part B of the application will be reviewed by our credit team. They will consider if the applicant organisation is potentially suitable for an innovation loan
  • if the application is deemed to pass the innovation quality threshold and the business is judged to be potentially suitable for a loan, the application is subject to a further credit evaluation
  • applicants will be notified if they reach the full credit evaluation stage or if they have been unsuccessful:
    • for successful applicants, during the further credit evaluation the credit team will work with you to evidence the information and discuss the structure, suitability and affordability of a loan
    • for unsuccessful applicants, we will offer feedback to explain why we have not chosen them. We won’t reconsider applications after this point unless we receive a complaint about how we made the decision
  • the credit team will present a recommendation to the Innovate UK Loans Limited credit committee on how to proceed, at which point the applicant will be notified
  • if you start a project with us, we may choose to use a single assessor to make recommendations on decisions about continuation funding.

Last updated: 10 January 2022

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