Innovate UK complaints procedure


The records we keep

As a public body, we have a duty to record and track any complaints we receive.

We store information about complaints on our electronic data storage systems, but access is restricted.

Only staff dealing with complaints and our professional advisors have access to this information and details of your complaint are only shared with the necessary individuals or teams to enable us to complete our investigations.

Last updated: 31 March 2022

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