Help and guidance
Guidance on using researchfish®
Help and guidance is provided throughout the researchfish® system. You can access it by clicking on the 'Help using this page' button on the ‘My Awards’ and ‘Personal Portfolio’ sections of researchfish®. Researchfish Ltd provide a help and guidance page with helpful links and documents.
Guidance on research outcome reporting to the Councils
If you have any queries relating to reporting research outcomes on researchfish® for your awards, please see the below FAQs.
There are also specific areas devoted to providing key information to principal investigators (inc. fellows), students (inc. their supervisors) and research organisations administrators which can be accessed below:
If you have difficulty logging in or have other technical issues associated with the researchfish® system, please contact researchfish® directly via email at email@example.com. There is also an online help centre available from within the system, with context sensitive enquiry functionality, an interactive help tool and live chat available between 8:30am to 5:00pm Monday–Thursday and 8:30am to 4:30pm on Friday (excluding holidays e.g. bank holidays).
For non-technical enquiries you can also contact the Research Outcomes Support Team via email at firstname.lastname@example.org or by telephone on 0800 2922 478, between 8:30am to 5:00pm Monday–Thursday and 8:30am to 4:30pm on Friday (excluding holidays e.g. bank holidays).
Glossary of terms
There is a glossary of terms available here containing explanations of common phrases used throughout these webpages and in our communications that may be helpful.