This page is here to provide assistance with using the UK Research and Innovation website, it is intended to cover any questions you may have.
If your query isn't covered here, or you have a suggestion or need further assistance, please contact the UKRI website manager: firstname.lastname@example.org
UK Research and Innovation is committed to enabling as many people as possible, access to our website. We aim to comply with all of the Priority 1 (A) and 2 (AA) accessibility checkpoints as established by the World Wide Web Consortium's (W3C) web accessibility initiative.
If you have any questions or comments, or you are experiencing problems accessing any area of the website please contact us via email@example.com
The UK Research and Innovation website predominantly uses Adobe's portable document format (PDF) for document downloads, but in some cases may elect to use other formats. Help on downloading and viewing these documents is detailed below.
To view PDF documents, you will need to install Adobe's Reader software. This is simple to do, just visit: http://get.adobe.com/uk/reader/ and follow the download instructions. This software "plug-in" will enable you to view PDF documents available on both the UK Research and Innovation website, as well as from the internet as a whole. Certain browsers are also capable of viewing PDF files directly.
From time to time, the UK Research and Innovation website will use different file formats for downloadable content. Where this is the case, you will be informed on the page and a link will be provided.
Providing you have a copy of Microsoft Office, these should pose no problem to you - simply select them and they will load in their respective environments. If you do not have a copy of Microsoft Office/Works or the files are causing you problems, you can download free document viewers from the Microsoft website.
Browser Support Policy
This website has been tested with a wide range of browser software and is compatible with the latest versions of Internet Explorer, Google Chrome, Mozilla Firefox and Mac Safari.
This website has also been tested on mobile platforms including Google Android and Apple iOS.
If you are having trouble viewing or listening to media on this website please see guidance below. Please note that this guidance may not be applicable to all operating systems and devices.
If media is playing slowly or inconsistently:
- Your bandwidth may be being used by another application (or another computer, if your connection is via a home/office network).Downloading large files or using peer-to-peer applications while watching a video, for example, may prevent you from being able to receive a constant video stream. Shuttng down any applications which use bandwidth from your machine my help solve this issue.
If you hear no sound on YouTube videos:
Try the following:
- Adjust the volume control on your computer or device and speakers.
- Adjust the volume control located in the lower left corner of the YouTube Video Player.
- Restart your internet browser (Internet Explorer, Firefox, Chrome, etc).
- Ensure that the volume is turned up on other video players, such as Quicktime, Real Player, or Windows Media player, as this might affect the video player sound.
If you still have no sound or video try the following:
- Install the latest version of Adobe Flash (necessary for streaming certain media).
- Allow third-party Flash content on your computer:
- Visit the Adobe Flash Global Storage Settings Panel.
- The Adobe Flash Player Settings Manager should display.
- Check the box labelled: "Allow third-party Flash content to store data on your computer."
- To ensure the check sticks please click one of the tabs at the top of that box and then click back to the (Global Storage Settings Panel). The box should still be checked.
- Once this is complete, close all browser windows and try re-playing the Live Event (Please be advised that this action stores a Flash cookie on your computer. Flash enables this by default upon installation).
- Check your Antivirus and Firewall software to see if you're blocking third party Flash content.
Transcripts are available on request for all media, please contact firstname.lastname@example.org
Welsh Language Scheme
UK Research and Innovation have prepared a Welsh Language Scheme in accordance with the Welsh Language Act 1993, through which we, and any related websites, will conduct our business
For any issues related to accessibility or queries related to accessing this website, please contact:
Telephone: 01793 442638
UKRI Website Team
North Star Avenue