General guidance - Innovate UK

Contents

Contact us for support

You can contact our customer support team if you need help on:

  • a competitions eligibility criteria
  • the application process
  • how to use the Innovation Funding Service

Email: support@iuk.ukri.org

We aim to respond in five working days.

Telephone: 0300 321 4357

Phone lines are open from 9am to 12pm and 2pm to 5pm, Monday to Friday (excluding bank holidays).

Innovate UK or any of our partners will not tolerate abusive language in any written or verbal correspondence, applications, social media or any other form that might affect staff.

We welcome and encourage applications from people of all backgrounds and are committed to making our application process accessible to everyone. This includes making reasonable adjustments, for people who have a disability or a long-term condition and face barriers applying to us.

You can contact us at any time to ask for guidance.

We recommend you contact us at least 15 working days before the competition’s closing date to allow us to put the most suitable support in place. The support we can provide may be limited if you contact us close to the competition deadline.

If you need more information about how to apply or you want to submit your application in Welsh, email support@iuk.ukri.org or call 0300 321 4357.

To make a complaint please follow the Innovate UK complaints procedure.

Last updated: 13 May 2025

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