General guidance - Innovate UK


Contact us

You can contact our customer support team if you need help on:

  • a competitions eligibility criteria
  • the application process
  • how to use the Innovation Funding Service


Telephone: 0300 321 4357

Opening times: our phone lines are open from 9am to 12pm and 2pm to 5pm, Monday to Friday (excluding bank holidays).

Innovate UK or any of our partners will not tolerate abusive language in any written or verbal correspondence, applications, social media or any other form that might affect staff.

We welcome and encourage applications from people of all backgrounds and are committed to making our application process accessible to everyone. This includes making reasonable adjustments, for people who have a disability or a long-term condition and face barriers applying to us.

You can contact us at any time to ask for guidance.

We recommend you contact us at least 15 working days before the competition’s closing date to allow us to put the most suitable support in place. The support we can provide may be limited if you contact us close to the competition deadline.

If you need more information about how to apply or you want to submit your application in Welsh, email or call 0300 321 4357.

To make a complaint please follow the Innovate UK complaints procedure.

For information on whistleblowing, see the UKRI whistleblowing policy.

Innovate UK Business Connect

Innovate UK Business Connect is a network partner of Innovate UK. They link new ideas and opportunities with expertise, markets and finance through our network of:

  • businesses
  • universities
  • funders
  • investors

From agri-food to autonomous systems and from energy to design, Innovate UK Business Connect combines in-depth knowledge in all sectors with the ability to cross boundaries.

You can contact Innovate UK Business Connect if you need help:

  • finding partners to form your collaboration
  • how to apply
  • developing your business plan
  • answering questions within your application
  • identifying strategic goals and innovation pathways
  • to progress your innovation idea

If you’d like to know more about how Innovate UK Business Connect could help, or if you have any general queries, call Innovate UK Business Connect on 03333 403250 or connect with them on the Innovate UK Business Connect website.

Innovate UK Business Connect phone lines are open from 9:00 to 17:00, Monday to Friday (excluding bank holidays).

Innovate UK Business Growth

Innovate UK Business Growth are the UK innovation agency’s resource for innovative small and medium-sized enterprises from any sector who are ambitious to grow further and scale.

You can contact Innovate UK Business Growth if you need help:

Last updated: 20 May 2024

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