The helpdesk is responsible for providing front line support to users of:
- the UKRI Funding Service
- Studentship Data System
- Research Outcomes
- the Joint Electronic System (Je-S) system
We receive a high volume of calls. Before contacting us, check funding related guidance as you may find the answer there.
Get help with funding opportunities
Contact details for specific opportunities are in the guidance on the funding finder.
You can also find help on using the Funding Service.
Innovation Funding Service
For queries and contact details relating to Innovate UK or the Innovation Funding Service, visit Innovate UK.
Help with costings and applications
Contact your research office first. Allow enough time for your organisation’s submission process.
Contact the helpdesk
If you cannot find what you need online, contact the relevant helpdesk.
Funding Service and Studentship Data System
Email: support@funding-service.ukri.org
Phone: 01793 547490
Our phone lines are open:
- Monday to Thursday 8:30am to 5pm
- Friday 8:30am to 4:30pm
Je-S
Email: jeshelp@je-s.ukri.org
Phone: 01793 444164
Our phone lines are open:
- Monday to Thursday 8:30am to 5pm
- Friday 8:30am to 4:30pm
Research Outcomes
Email: researchoutcomes@funding.ukri.org
Phone: 01793 547490
Our phone lines are open:
- Monday to Thursday 8:30am to 5pm
- Friday 8:30am to 4:30pm
Give feedback
Tell us about your experience with the Funding Service by completing this short feedback survey.
Last updated: 23 January 2026